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Due to the intimate nature of swimwear, we do not accept returns/exchanges for these styles.
Discount codes cannot be applied to an order after it has been placed.
Due to state restrictions in regards to COVID-19, please allow 1-2 weeks for your order to be shipped. Thank you so much for your patience!
Orders are packed and shipped five days a week, Monday-Friday 9am-5pm EST. Orders placed on the weekend will be shipped the following business day. Please allow 2-3 business days from order date for your order to be shipped.
Jane & Kate is not responsible for packages lost in transit. Please contact your local post office if your tracking number states it has been delivered.
Please read the entire policy before submitting a return request.
We cannot guarantee the item you would like as your exchange will be in stock when we receive your return. Because of this, we do not offer exchanges, only store credit.
Before returning items, please ensure your return is within the policy period and meets ALL return requirements. We inspect all returned items and reserve the right to deny a return based on its condition.
HOW TO RETURN
1. Submit an Online Return Request by going to our Returns Center.
2. Once your return is approved, you will receive an email with instructions on how to package and return the item(s) to us.
PLEASE NOTE: Customers are responsible for the shipping costs of their return, as we do not provide return labels. We do recommend using USPS because they are usually the cheapest option.
3. Expect the return process to take 3-5 business days after it has been delivered to our facility. We recommend shipping with insurance and keeping your shipping receipt until your return is processed. Jane & Kate is not responsible for packages lost or damaged in transit.
4. After the return is accepted, you will receive notifications updating the status of the return. Once the return has been fully processed, you will receive store credit via email for the return amount included.
Customers are responsible for all shipping and handling fees for items returned to Jane & Kate. If customer receives the incorrect order due to an error on behalf of Jane & Kate, we will do our best to get you the correct size and cover shipping costs when returning the item(s) back to us and for replacement item(s) back to you. If there is an issue with an order and it is the customer's error, such as ordering the incorrect size/color, all shipping costs will be the customer's responsibility. We do not refund shipping fees.